Alibi.se
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General Information
Please, take your time to review this document. This information is provided in order to assist you with Alibi’s procedures along with terms and conditions associated with all aspects of business.

Confidentiality Agreement
All customer information and correspondence is regarded as strictly confidential as we protect and support the customer privacy rights. We will not sell, share, rent, or otherwise release any confidential customer information to any unauthorized third party under any circumstance.

Ordering Procedures
All communications and order requests are to be done in writing (by e-mail or by PayPal through our website) for the purpose of having a clear record of all correspondence. This protects safety for all involved parties; we do not accept any phone inquiries as formal. Should you experience a lack in delay in our response (1-2 business days) please contact us again as most likely we have not received your inquiry, or we may have been experiencing technical or service problems.

You can place orders by directly clicking on the payment link options provided throughout this website. Please ensure that you are placing orders for the correct items, as we cannot be held responsible for ordering mistakes of this nature. In case you have made an error please notify us as soon as possible by mail prior to shipments being sent out.

Once you have placed your order/made the payment for the products PayPal will send you a confirmation e-mail for your reference. Please keep this receipt in case you need it for future purposes.

At the time being we only make deliveries to Europe and North America (USA and Canada). For further inquiries please contact us.

Credit Card and Debit Card Payments
The payment security and encryption of confidential customer information given during the credit or debit card ordering process is certified by PayPal through a secure server (https://www.paypal.com). This is third party affiliate merchant accounts processor and Alibi is not directly affiliated them in terms of credit or debit card processing and confidential client information. All the transaction data (including your credit or debit card number) is protected by these services without disclosing this information to us. As a third party intermediate, these services act as a preventative measure on security and privacy issues by protecting all parties involved in a transaction.

Currencies
All our prices on these pages are in euro (EUR).

But we also accept payments through PayPal in other currencies. PayPal lets you send money in many currencies without having to open a currency balance. On the Payment Details page, you will see the current exchange rate and the equivalent amount in your Primary Currency. When you pay, PayPal will handle the conversion for you.

For other currencies, your credit/debit card account will be charged the corresponding amount in your currency.

VAT
The prices do not include VAT (Value Added Tax).
- Swedish tax (25%) will be added to orders shipped to countries within the European Union. The tax will be calculated automatically upon checking out and before you confirm the purchase.
- Other conditions apply for merchants that are registered for VAT in their own country. Please contact us if that is your case.
- No VAT will be added to orders shipped to countries outside the European Union. (Some countries might apply their own customs fees and/or taxes when products are imported).

Shipping and Delivery Terms
All the orders are usually shipped within 24 hours of received payment. The default shipping methods are by Mail/Parcel service for Swedish orders and First Class Air Mail/Parcel service for International orders, unless otherwise indicated by the customer. We cannot guarantee the exact delivery date of the order due to international and local holidays, busy postal times, unforeseen world events, as well as overall function of different postal operations and services. On average the order can arrive anywhere from 1-15 business days, depending on location. We are not responsible for tracking number and insurance on shipments unless requested and paid for in advance. In case the shipment is undeliverable, the items will be returned to our address with explanation of why the items could not be delivered. If the cause is by any means of our fault the items will be resent free of charge along with the complete refund. Please note: It is customers’ responsibility to provide accurate delivery information and instructions when placing order.

In case we experience stock shortages we will notify you and give you the best estimate on delivery terms and other options. This way you have the option to accept changes or cancel the order at no cost.

Summary of Shipping Costs

Order Cancellation and Refund Policies

Unpaid Order Cancellations 
Unpaid order cancellations are free, so if you change your mind prior to making the payment, you will not induce any charges. This is a privilege on a one time courtesy basis. Repeat cancellations and unsolicited quote collections are subject to our refusal to continue the business relationship.

Paid Order Cancellations
In case you made the payment our merchant fees are deducted for the payment service. Therefore, all paid order cancellations are subject to a 10% merchant and processing fee. The orders must be cancelled as soon as possible since all shipments are usually sent within few hours to one day from the finalized transaction. If the products were already sent out we cannot provide the refund until the products are returned.

Example 1
If you pay € 10 for the order and the order has not been shipped yet you will receive a € 9 refund via the same payment method!

Example 2
In case the order was shipped (usually within 24 hours of received payment), we require you to return the products for a full € 9 refund. You have the right to return the goods within two weeks from the date of delivery. The goods shall be un-used and the package un-opened with intact ceilings. We do not accept collect shipments, and you are responsible for all transportation charges. All charges induced in the return process will be deducted prior to refunding the balance.

Example 3
If the products are damaged or defective we will gladly exchange or refund the products and shipping, as per your request. We do require you to pay for the refundable return transportation charges in order for us to examine the damage. Please note that all the products come with LOT and Expiry numbers that are tracked and easily cross referenced with the information in the manufacturing facility and other clients as well. Fraudulent claims will be prosecuted in a quick and efficient manner. This protects and promotes the safety for online shopping for all involved parties. We are not responsible for shipping. We are not responsible for incorrect shipping information at the time of order. Any undeliverable orders are returned directly to us with an explanation for return. All the clients are informed on why the product delivery was not successful.

Additional Information
While we strive to offer quality products at maximum value to our customers, we cannot control the intent, expectation, or method of usage on part of our customers and distributors. All the products are controlled prior to distribution.

Alibi and it's vendors disclaim warranties with regard to the products, information, and services contained on its web pages, including without limitation any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. All products, information and services, are provided "as is" and "as available" without warranty of any kind. In no event shall we or our vendors be liable for any special, indirect, punitive, incidental, exemplary or consequential damages, or any damages whatsoever resulting from product use, loss of use, business, data or profits, litigation and the like, whether based on breach of contract, tort (including negligence), product liability or otherwise, even if advised of the possibility of such damages. With respect to goods or services purchased through this website, liability, is expressly limited to replacement of defective goods, or, at our election, to the repayment or crediting of buyer with an amount equal to the purchase price of the goods. You acknowledge and agree that the limitations set forth above are fundamental elements of this agreement and the site would not be provided to you absent such limitations.

You agree to indemnify, defend and hold harmless Alibi and its affiliates and suppliers from any liability, loss, claim and expense (including reasonable attorneys' fees) related to your violation of this agreement. This agreement and the resolution of any dispute related to this Agreement or the website shall be governed by and construed in accordance with the laws of Sweden without giving effect to any principles of conflicts of law. Alibi's failure to insist upon strict enforcement of any provision of this agreement shall not be seen as a waiver of any provision or right.